Some helpful information . . .
Thanks to my blog friends who have posted some hints on here last night and today! We are working on a few things, but for the most part, it is working for most people. yeah! Here are some hints:
- paticularly if you had been to the site when it was down (and/or on the first) you will need to open up a new browser and go to the site. You may even have to erase your cookies. This is why some of you are having the error after you hit the "agree" button on the membership page. We are working on a fix for this, but for now, to get around this error, go to the My Account page and sign in as a new user (bottom left). This will prompt you to create a new account (which you need to do) and you can proceed from there.
- international users are being promted to add a "state" even though you don't have one at checkout. We will fix this too, but to get around it, just put "AB" in the state box and it should let you check out. I don't know why this happens to some and not others (love the computer)! Don't worry about it messing up your shipping, you have already put in your shipping address as part of your account at this point (so you will see that in "My Account" is shows the correct shipping address).
- if you purchased a membership of any kind, you will notice that your billing info. is not showing up in "My Account". We disabled this (just a mis-communication) and you will see it there again soon (completely secure of course). That way you will be able to see this and make changes in the future as needed.
- we are having some other small glitches in My Account (so you might now see your orders correctly right now) but this will get fixed shortly as well.
I had to laugh (okay, granted it was the kind of laugh you make just before they take you to the looney bin, but a laugh nonetheless). I have had a really hard time communicating to the programmers I have worked with since the beginning that there will be a "few" (ha!) people waiting when we turn the cart on - even if its midnight. They think I'm crazy. Then the next day comes and they are shaking their heads in amazement (and disbelief). Most people who start a web business turn a new cart on and get to play out their glitches (NOBODY doesn't have them - its impossible for it to be perfect, even after testing) with just a few people trickling in over time. I, on the otherhand, get an e-mail about an error and get 40 more behind it before I have a chance to let the programmer know! Not a bad problem to have (I'm not complaining!) but it takes awhile to catch up to everything.
So, if you have e-mailed me about something above and I haven't already gotten back to you, I am working on it now and will send you the information I have listed above to see if that helps.
Or, we should have much of this figured out between tonight and tomorrow, so if you want to just wait and try again in a day or two, that may work as well. We have TONS of kits left and will still be selling them for several days I am certain.
Thanks for everyone's patience!!