Tuesday, June 06, 2006

Some helpful information . . .
Thanks to my blog friends who have posted some hints on here last night and today! We are working on a few things, but for the most part, it is working for most people. yeah! Here are some hints:
- paticularly if you had been to the site when it was down (and/or on the first) you will need to open up a new browser and go to the site. You may even have to erase your cookies. This is why some of you are having the error after you hit the "agree" button on the membership page. We are working on a fix for this, but for now, to get around this error, go to the My Account page and sign in as a new user (bottom left). This will prompt you to create a new account (which you need to do) and you can proceed from there.
- international users are being promted to add a "state" even though you don't have one at checkout. We will fix this too, but to get around it, just put "AB" in the state box and it should let you check out. I don't know why this happens to some and not others (love the computer)! Don't worry about it messing up your shipping, you have already put in your shipping address as part of your account at this point (so you will see that in "My Account" is shows the correct shipping address).
- if you purchased a membership of any kind, you will notice that your billing info. is not showing up in "My Account". We disabled this (just a mis-communication) and you will see it there again soon (completely secure of course). That way you will be able to see this and make changes in the future as needed.
- we are having some other small glitches in My Account (so you might now see your orders correctly right now) but this will get fixed shortly as well.
I had to laugh (okay, granted it was the kind of laugh you make just before they take you to the looney bin, but a laugh nonetheless). I have had a really hard time communicating to the programmers I have worked with since the beginning that there will be a "few" (ha!) people waiting when we turn the cart on - even if its midnight. They think I'm crazy. Then the next day comes and they are shaking their heads in amazement (and disbelief). Most people who start a web business turn a new cart on and get to play out their glitches (NOBODY doesn't have them - its impossible for it to be perfect, even after testing) with just a few people trickling in over time. I, on the otherhand, get an e-mail about an error and get 40 more behind it before I have a chance to let the programmer know! Not a bad problem to have (I'm not complaining!) but it takes awhile to catch up to everything.
So, if you have e-mailed me about something above and I haven't already gotten back to you, I am working on it now and will send you the information I have listed above to see if that helps.
Or, we should have much of this figured out between tonight and tomorrow, so if you want to just wait and try again in a day or two, that may work as well. We have TONS of kits left and will still be selling them for several days I am certain.
Thanks for everyone's patience!!
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16 comments:

Christi Snow said...

Jenni, this is the first time that I have ordered one of your kits (very excited about it), but I simply had to post to say that you are one classy chic! Your attitude and communication has been amazing in what has to be an incredibly stressful situation. I hope that you have wine and a relaxing bubblebath waiting in the wings because you deserve a break after this. Smiles!

Katy said...

Thanks for your post Jenni ... full of information of any queries I had. You've really communitcated well with us all and I can't wait to get my kit now it is secured! :)

Christine R said...

Even though your site has gone through some changes and been delayed at times I have enjoyed all the product I have gotten but mostly I have enjoyed your attitude about everything. Thank you for being so classy.

Michelle said...

Wanted to ditto what everyone else has said. Communication here is A+!

Can't wait to get June... it looks awesome:)

tricia said...

I'm not the most computer savvy person so perhaps it's just me, but even following your suggestions I'm still receiving error messages. Hope you have a fix soon.

sarah green said...

Have just re-signed up for membership and can't wait to get it here in NZ. I was worried being over here with the time difference that I wouldn't get a new membership so was excited when I pushed the button and it came up as successful!!! YEAH!!!!

Judy in Carefree said...

Yea! I finally ordered a kit! The last info you posted got me through and all ordered up. Thanks...

Carrie (scrapchick@wi.rr.com) said...

You've had a rough start but are handling all the glitches with grace. I totally understand the laughter - those "What's next? Well, bring it on!" moments!

Can't wait to get the kits...I love the Papercrafting especially!

Hope the website is worked out soon and you can concentrate on creating and continuing to give us great kits every month!

Carrie said...

Jenni just out of curiosity, how many kits do you have available each month???
I for one, can't wait to recieve my kits in the mail!!!!

Irma said...

Haven't been able to check out yet either. I go to "new member", fill out the info. But, I leave empty the "password" field and when I hit the next key I get a message saying a password is required. So, I can't checkout.

Hang in there Jenni! :) I'm sure it will get figured out soon.

Kim Fuller said...

I just wanted to let you know that I ordered a kit today with no problems! I really can't wait to get it in hand.

Thanks!

Kim

Joanna Bolick said...

Go Jenni!! No looney bin for you! : )

Joanna Bolick said...

PS> Apparently those web developers are NOT scrapbookers or married to scrapbookers!

Julie said...

so glad you posted the tip about the cookies!! totally took care of my problem! yeah!!

Anonymous said...

For Irma incase you haven't figured it out you have to create your own password and type it in.
Jenni just wanted to say that i find as an international person that mid night is easy it is usually some time the next afternoon around about "that time" in my house - sometimes time differences have an advantage!

nancy_scraps said...

I logged in about and hour after the site came up and my confirmation number was in the high 500s.
If those confirmation #s are coming in order, that means almost 600 successful hits in the first hour. Plus who knows how many were struggling with issues?

Way to stress out those web designers! I think it was funny that they were surprised by the amount of activity, even when Jenni warned them.