Thursday, June 01, 2006

Site is being shut down
We have asked for the site to be shut down until further notice. I am unsure and still investigating as to why it was launched with some of the issues that have apparently arisen. I am unable to answer the majority of the e-mails that have been sent as the specific answers have not been communicated to me from the programmer. I am trying to go through and reply to a few, but it will take me a couple of days to confirm orders and reply to general checkout errors.
All I can do is apologize for any inconvenience, alarm, and wasted time this may have caused any of you today. As far as the security issue, please know that I would never be okay with any part of my site (that deals with credit card information) not being secure. I am floored that this could have been an issue with anyone and still trying to make sense of how I got here?
I can tell you this - (for those of you that are concerned that you ordered multiple memberships), we have not received any money or receipts whatsoever. I believe, from the little information I have been given, that the orders were accepted into the database (and we will be able to process them therefore) but they currently have not actually been taken out of anyone's account. We will, of course, confirm any of the orders that show multiple memberships before you are charged.
I will keep posting. . .
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16 comments:

Joanna Bolick said...

Hang in there, Jenny. : )

Missy said...

awww... no worries!

Irene said...

Hi Jenni, Hopefully you will get the site up soon. All the best.

fay said...

jenni, i am so sorry that this is happening to your company and i know it is causing you a lot of stress . Your creativity and talents are being reflected in the products you are offering. i never thought for one moment about security issues, i was thinking i have to get that kit and that darling binder with the straps. So the glimpse of things to come will help as i wait patiently for all of the problems to be resolved. fay

JennD said...

Don't stress Jenni! No one will panic if the kits go out a few days late. The kits this month are gorgeous and it will just give us all some extra time to figure out what we're going to do with them.

lisa said...

Relax it's ok. Take a deep breath. I know you will get this sorted out in due time.

There is no doubt in my mind that you will handle this with your usual grace, dignity and professioalism.

java_jenny said...

No worries Jenni. This is pretty much out of your control anyways so take a few deep breaths and have a glass of wine. It's going to be alright.

Like someone else said, security never crossed my mind - I just wanted to snag one of those book with straps project kits before it's too late. :) Hang in there sweetie! We love you!

Lisa said...

So I am sad i didn't get to see the kit! Guess i'll just have to wait! Now i am waiting with anticipation but not patience!

FLScrapperMom said...

This just hasn't been your day! I'm sorry you had to go through this, I hope that things get fixed soon.

I will surely be here to try and get the two kits I wanted.

Thank you for the update!

christen said...

So sorry this is so frustrating for you! Hang in there...

Colleen said...

hang in there chica!

Kim U said...

Sending you some good thoughts! Sorry this is happening...

Tammy Brownlee said...

no worries Jenni....we understand...we aren't a bunch of "MAD"scrappers...ok ...sorry lame I know....but honestly...we totally understand! Just count me in for renewal.....we still love you!!!! Big hugs!!!

Kimber-Leigh said...

jenni...my comment yesterday about the security issue was by no means a reflection of my confidence in you or your company! i completely trust you! i just thought it may have been something that was overlooked...often, when cc info. is displayed, it just is usually seen by a series of astericks and then the last four digits.

you will get through this...and your site and company will be all the stronger and more successful for it!

Rebecca said...

Jenni,
This will all get worked out.
And count me in as a loyal shopper who will be waiting anxiously, credit cards in hand to buy out all your kits when you're ready!

nancy_scraps said...

Ah yes, the ongoing struggle between artists and technology.

You'll get through this. Your project kits are so great we are very willing to wait another few days!