Friday, June 02, 2006

Going forward. . . Please Read if you have ever been a member or purchased from the site

(If you just want to read the announcement, skip down to the bolded area. . .)


To say that I am devastated is an understatement really. Yes, I know that I am healthy, my family is healthy, and we are clothed and fed. I am truly thankful for this and certainly know in the end that none of this matters. It’s just paper and stickers, right? Well kind of. . .

For several years I have put my heart and soul into this hobby, which has become more of a way of life. Many people do not get the opportunities that I have been given. So, it has been so heart-wrenching to watch something I’ve worked so hard to develop struggle from challenges that I have no direct control over. So while it all seems to be a little dramatic, it really is quite personal to me.

And I wanted you to know that we didn’t cut corners and go on the cheap to develop this site. Towards the end of my stay with Li’l Davis, they were working on a new website which has now been launched. I know what the estimated cost was for that site and I can tell you that in the end, we will be spending close to the same (keeping in mind that the size of our companies are vastly different). I say this because I suppose I wanted everyone to know that we have spared no expense, and, as you can imagine, this has been a very hard pill for me to swallow.

So, here is the part that impacts you (sorry for the lengthy introduction). . .

The site will be shut down until further notice. We hope that means just a matter of a few days, but we will wait until we receive the assurance that the site is completely secure and free of major complications. There might be a small glitch here and there, but nothing that can’t be fixed in very short order. We will send out an e-mail to everyone when we have a date and time.

And here is the second part (and this is the big one). . .

While we could probably salvage the information and memberships we have, we think it is in your best interest to start our database over from scratch. Our database will be completely wiped out. However, if you have ever purchased anything from us we will have your name and email address in order to communicate with you.

Here is the nitty gritty of what this means:

- if you have EVER purchased a membership with us, it will no longer be valid. You will have to purchase a new one through the site when it goes live. We are destroying all billing and shipping information.

- Any orders that were placed for the June kits at the site on June 1st (yesterday) are not valid. If you check your credit card statements you will see that nothing has been posted against your account. Even if you saw a order in your “account” folder they were not actually processed to your card.

- All passwords and usernames will no longer be valid (as no one will have an account). When you purchase your membership through the site when it is ready again, you will set up a new account (and hence, start from there).

We are not doing this because we have concerns about the security of the data we hold. We are doing it because the database structure we tried to convert from the first website, combined with the challenges from yesterday, make it almost impossible for us to tell with certainty who started a membership and when. Add to this the dozens and dozens of multiple memberships we had (even before yesterday) and it makes it an impossible task.

The good news is the new site is what we have envisioned from the beginning (once it is launched correctly.) Here are some of the features that have changed that will be helpful for you:

- secure log-in access to all of your membership, shipping, and billing information with the ability to make changes yourself.
- the offering of the Monthly Project Kit on Subscription as well.
- helpful information throughout the ordering process, including alerting you if you attempt to purchase a duplicate membership.

Jared and I really want to thank everyone for your support, notes of encouragement and overall good will. This is the only reason I am sticking this out and moving forward. I have made so many wonderful friends through this site (all over the world) and continue to be humbled by the patience and kindness that I have been granted!! I truly am grateful – I could never communicate it well enough. I know that my friends will still be here and I am so encouraged by that. . . thank you, thank you, thank you!

For now I need to shed some love on my little ones and we are off to see "RV" at the theater. . .
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59 comments:

Hollye said...

Jenni- I am sorry that you are having so many problems, but you know that we all love you and your wonderful kits, so we will be right there waiting for your site to come back up!

shirley said...

Hang in there! I am looking forward to the re-launching of your awesome site!!

Robyn said...

Everything is fine. We'll be patient. A great "product" takes time! :)

jeny said...

You are SO worth waiting for. Your kits have been an amazing boost in my creative spirit. I am an IT Manager and I know website trouble is un avoidable. Take care of yourself!! We will still be here!

Donna M. said...

Jenni: no worries! If you can hang in there so can we. Have a relaxing weekend and we'll wait for the site to be what you want. I agree with Robyn
- A great "product" takes time!

Laura said...

Jenni - Chin up! Hang in there! Sometimes the valleys in life take us to the best places.... We'll be here when you're ready. We love your stuff, your creativity, your talent but more importantly, in our own ways, we love you.

Stacy said...

This too shall pass. And when it does we will be waiting for you and your marvelous kits!! Dont give up!

Jessica K. said...

This is truly what passion is about. Nobody said it didn't come without a price but it truly shows that this is what you love and that you truly care about the "customer" in your business. Thanks for the updates and now I will milk my May kit, every little scrap will not go wasted, until the new site is up....kinda exciting!

Robyn said...

I'm so sorry Jenni - I don't think any of us can really comprehend how much work this is for you...and how hard! In the meantime, I'm sure we'll all be watching your blog for those kit picts! Hehehehee! Gotta love the eye candy! Hugs girl! Hang in there!

Kate said...

really good luck with the relaunch, I totally love your kits and you have a real talent for what you do! I;ll stick with you all the way!

Anonymous said...

Jenni--This too shall pass! :-) I know I'm not the only one who will be patiently waiting the relaunch of your website. I am so thankful to you for your dedication to awesome customer service and so I'm in it for the long haul with you. As you stated, you have no control over it, so take a deep breath and let it go. But most of all remember: God is with you, no matter what! :-) Have a blessed, peaceful evening with your family!

Nicole S.

k8tykat said...

we'll all still be here waiting for you when the site is relaunched becasue you, and your kits, are incredible!!

Janice said...

Jenni- During the short time of our email exchanges, "one" of your greatest strengths has shown through time and time again:

You are a GREAT communicator.

You have kept everyone on the "up and up" in regards to the site, their accounts, how to order, how ordering is effected when a problem arises,as well as behind the scenes computer programming issues that a consumer would not normally be aware of.

-You have a great product and great customer service--part of which is keeping everyone "in the know" when things do go wrong.

- Computers/programming, especially shopping carts..can be tricky. You are working on making this an optimum creative experience for everyone.

You are a GREAT communicator.

It has been a pleasure working with you towards your dream.

"Patience and perseverance have a magical affect before which difficulties disappear and obstacles vanish" ~~ John Quincy Adams


Janice
papiervalise.com

JosieKinnear said...

Jenni, No worries girlfriend...I suspect your loyal following will be there when you're up and running again..and even more people will be waiting foryour very cool kits. In the meantime, do you need some home-made chocolate chip cookies? Email me your address and a batch are on their way!

Kathy said...

I'm happy hanging in there as long as it takes...I've had 4 kits so far, loving them all - yours is the one kit that is out of its box and in use and has my head "spinning" full of ideas and enthusiasm. I can't get enough !...looking forward to "June" kit when the time is right to relaunch...please please make sure I get one, as the time zone is different over here in the UK...

Amanda said...

Please, please don't give up! I am so sorry (as well as tons of others) for all your problems. The bad stuff couldn't happen to a more wonderful person!! I know I will be hanging in here waiting for that email saying the site is up and working...now I do have to say I am a bit eager to get my kits and patience is not my strong side...but for you I will wait!

Anonymous said...

I'm so glad you are deciding to stick with this- i think you are so talented and i know all of this is way beyond your control and in time it will all work out. I think you have handled all of this so well. Take a break and enjoy your day out with your family!
kaitlin

Kristina Proffitt said...

Oh Jenni! I am so sorry about the trouble that the site is causing you! I wish I knew a lot more about that because I would certainly do all that I could to help for free. Just hang in there like you are and things will work out and it'll be better than ever! I know it's hard to be patient at times like that, but it will be worth it! I think it's amazing how you guys are sticking with this and trying to make it the best that it can be and at whatever cost! That just goes to show how wonderful you are and how much you care about your site, products and customers! I think you totally rock and it looks like I'm moving back up that way in the next few months and if there is ever ANYTHING that I can do to help, I'd be glad to!

Anonymous said...

Jenni, I LOOOOVE your kits!! Please don't give up. We'll be waitin' for you here. Don't let it bum you out because we're cheering for you :)

Hope said...

Jenni, I can't really imagine how frustrating this is for you. But please know that your kits are fabulous and I will be happily waiting to sign up for the June kit whenever it is ready! This too shall pass and you can get back to focusing on the creative stuff!

TracieClaiborne said...

Miss Jenni - This too will pass and you are strong, you will get thru it. I think your new site will be even better than the first one and it will all work out for your good. I will be praying that God will give you wisdom and peace.

Love you!

Kim Bolyard said...

I know that you will work it all out...sorry that you have to go through this to see your dream a reality but it will be worth and more. Can't wait for the upcoming kits...I love what you do and it is worth the wait. Hang in there things have a way of working themself out.

peace
Kim

Ann said...

It's all good! I can definitely understand how you feel. . .but it is okay! I love your kits and will still buy from you! I'm not worried at all! Launching websites is such a hard thing to do. You never see all the bugs until real live people start using it! hang in there!

Carrie (scrapchick@wi.rr.com) said...

Your kits are worth waiting for! Hope you were able to be "in the present" at the movie and throughout the weekend.

Laura said...

Jenni-
Don't sweat it. It will all work out. Can't wait to see all that you will come out with!

Mel Nunn said...

Please keep going with it Jenny. I love your kits!!! I would be devastated if JBS was no more. Keep your chin up, and it will all fall into place!!

Pam said...

Hang in there, Jenni. Love your product and your wonderful kits and realize that this is just a bump in the road. I'll be here when it's all worked out.

Rene said...

Another who has subscribed from the start who will wait patiently to buy again. Love the kits, yes they are worth waiting for.

Becky said...

Jenni-
I really feel for you - I can't imagine how frustrating this must be. I am very happy to hear you are going to continue. I have received 3 kits and just loved them, love your style, and will wait patiently for an opportunity to purchase more! I know your site will be back better than ever.

Anonymous said...

So sorry you are having all these problems with you website. Your kits are great and will wait patiently until your site returns. Love all your kits so far -- Good Luck.

Peggy

cindyj said...

So sorry to hear of the problems! But I'm sure everyone, me included, understands and we will all be patient and look forward to the reopening! :) LOVE your kits and look forward to them soon!

Lynn Q said...

I feel so bad for you....I know you've worked so hard and have been so frustrated. I love your product and I will be happy to wait whenever you're ready and I'm sure all your other customers will wait too. Your right, in the sceme of things....totally unimportant. What is important is how much you care about all of us. I love that! Don't worry, we're all behind you.

lee woodside said...

Sorry to hear that you have been having problems.
Good luck with everything and looking forward to getting the June kit.

Brenda said...

Ditto to what everyone has said. You provide great customer service & have exceptional ideas. I just love how you display what's in the kit each month - that's what got me hooked. I'm just afraid I'll miss the June kit which I really want because I can't read my email at work, however, it will be the first thing I check when I get up in the morning and return home from work!!! Hang in there

Sally said...

Jenni,

Hang in there! I love your kits so much I am willing to wait however long for you to get things going again. These things are always trial and error and never perfect the first time around. Hugs to you =)

Sally

Heather Crawford said...

Jenni--I will, along with everyone else, be here waiting! Your kits have been so awesome and I've been so happy with them and your communication and honesty! No worries here....so sorry you're having to deal with all this stress on top of just normal life...hang in there--obviously, you have a very loyal customer base that can't wait to have your site back... hope all works out soon...

Heather said...

Jenni
I will be here waiting for your site to come back up. Your kits are amazing! And are definitely worth the wait.
Heather

Moriah said...

_{

"at the transistion goes smoothly & quickly.

(((HUGS)))

Fiona Carter said...

Jenni, I'm sure your new site will be fabulous, and worth the change. Looking forward to seeing it soon. Fiona

Anonymous said...

I know I said before that I always knew that you were beautiful and amazingly talented, but I forgot to mention that you are and have always been, the most courageous person I've ever personally known. You know we are always here for you. Mom and Dad

Beth said...

Jenni,

I'm sorry things are hard right now. Hopefully everything moves along smoothly and you can relax. I myslef can wait patiently untill your site is fixed. I would loev to sign up for a new membership as soon as they're available. Your kits are awesome and so worth the wait!

Beth

Pamela Jane said...

Whether we wait patiently or impatiently is no matter :>). Just know that we will be waiting for your June kits because we appreciate the special creativity you add each month to spark our own.

Anonymous said...

I don't know if this will be helpful, but I am on the Design Team at TrustyRedWheelbarrow.com.
Adriana no longer sells anything, but she did design the site herself (she also does other sites) and it was amazingly slick and smooth. Just perfection. She might be a good person to contact since it was a kit club and worked so well.
The site is still open as a gallery and message board just to keep some of what we had going. (at her expense, not profit) which I mention in case someone thinks I'm selling something. :)

Sorry about all your troubles. I can't believe you've had SO many.

Barbara said...

I`m hanging in here, waiting for the best kit I have ever seen. You relax a bit and take it a step at a time and we will all be waiting for you !

kellicrowe said...

we are all still going to be here
when you get it figured out:)
kellicrowe

Carmen said...

Is there an email address that you have that I can express some concerns I have?? I cannot seem to find one. Thanks

Davean said...

I'm sorry for all the trouble you have been having. I hate computer problems too... Your kits are definitely worth the wait, though! They have been so inspiring to me and I am loving them! I still have tons left from all the others to work on. Thanks for all you do!

Jen Otto said...

Don't take it to heart, Miss Jenni! We love your stuff! Don't work too hard!

Andrea said...

you are so in my heart right now. thank you so much for everything - and thank you so much for keeping us informed, and thank your for sharing your heart.

Colleen said...

i'm so sorry that you are going through this, but i'm glad you are sticking it out. i love your kits and they are my absolute fave. i am a loyal customer and will re-subscribe as soon as your site is up and running.

hugs!

Anonymous said...

I have loved everything I have ever received from you and I have always been impressed with your customer service. I have no problem waiting, I mean, come on, I waited almost 2 years for the Sopranos to come back!

-V

ann marie said...

hang in there! it's all good-you and your ideas and product are worth the wait! annmarie

Anonymous said...

All good things come to those who wait as the saying goes. Your kits and the talents you share with us each month are worth the wait. Please know you are loved and we will wait patiently for the great new site to arrive.

Anonymous said...

uaHang in there Jenni! I am a faithful follower from Australia, and I have loved all of your kits to date. Once the new site is launched I will be lining up for future kits.

Thanks for all of your hard work!

Sally Mitchell

Marr said...

hi Jenni,

So sorry to hear that the site is facing such a major migration (revamped) that cause it to be shut down.

Do hold on and I believe the site will be one awesome when when all is up and running!

Stay cool and I await patiently to put my subscriptions for your kit soon.

Alana M said...

Hey don't give up just cuz your site has problems. You have puts tons of effort into your company. Keep it up!

Rachel said...

It's just part of the learning process right? computer issues suck. Please don't give up - you have a wonderful gift for scrapbooking that needs to be shared with others - us! I have been able to get 2 of your kits and LOVE LOVE LOVE them. so no worries - these things take time. I have a feeling this next kit is going to sell out superfast!

Jen said...

AWWW! Bless your heart!!
Hope you enjoyed the movie and time with the family.
Thank you for all your hardwork!

Jen
:O)

Kristin A said...

Jenni,
I am so sorry you are having to deal with this but am very glad you have chosen to stick with it. This is only a minor bump in the road and, as you stated, not that important in the big scheme of life. You have such a wonderful gift and I am very grateful that you have chosen to share your talents with us. Hang in there girl!