Saturday, December 02, 2006

A little bit of help. . .
Patience is not my thing- it never has been. Particularly when it comes to scrapbook products! So, I VERY much understand the frustration some of you might be having who aren't seeing the site or who are experiencing errors. Again, most of the errors have to do with the site not populating in full yet (even if you see the home page). It has not be a full 24 hours yet since we flipped the switch and can take up to 3 days.
I will make this commitment- if you are unable to order what you would like by the time you get in (even if it is next week), I will get you want you want. That is how confident that I am in my quantities. So, send us a note at that time if you missed out on something you really wanted. Hopefully this will help as I know the frustration comes from just wanted the product (which by the way I am flattered about)!
We are doing what we can at the moment, but Ruth and I are not programmers (far from it!) and it is Saturday which makes it a little more difficult.
Here are a couple of things I have resolved that might be helpful:
- the login/my account link in the top right hand corner is not something you want to use right now. We are still refining that page. Some of you are going directly there to set up an account before trying to checkout (and it is a little glitchy). So, if you put items in your cart and checkout, you will be asked for the info. needed to set up the account there and you shouldn't have anymore problems.
- if you get a "can't calculate shipping error" this is coming from the USPS. They don't like something in your address and are unable to verify it. 99% of the time it is just do to a typo (but lets us know if it isn't and we will figure it out).
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14 comments:

Angie said...
This comment has been removed by a blog administrator.
Anilu Magloire said...

Argh!! Still won't let me check out. Miss Jenni, I will hold you to that promise ya hear???
Ana.

sarah green said...

Have just checked out with all my goodies..its a great site and lots of great stuff...well done!

Anonymous said...

Thanks for the update Jenni! As long as I know that I'm not doing something wrong I can handle 3 days or so! You take such good care of us (even when it's out of your control!) and I have never been disappointed! Thank you!

-V-

rachel said...

i just gained access and was able to order. yippee! thanks jenni and ruth for your help. your products are outstanding!

Tammy said...

I, too, was able to order today. I am glad you realize that all this anxiety means you and your ideas are much loved! ((((hugs))))

Erika said...

This link works for me on AOL and IE , I hope it helps someone else

https://secure.jennibowlin.com/default.asp

Anilu Magloire said...

YAY!!!! Finally, I did it. I got my kit AND bub back. Love the new site, very Jenni. And all the new stuff... Yummy!

Anonymous said...

Yeah! I was able to check out today with no problems! (i did have to change my zip code to exclude the extra 4 digits to get rid of the calculating shipping error) I got my order number and confirmation e-mail! Yeah!!!! Thanks Jenni and Ruth {and Jared} all of your help and for such AWESOME customer service!!!!!! You ROCK!

Anonymous said...

I am from the UK and managed to order, eventually! However it would not accept as a membership option so I orderd as a one-off kit.

Anonymous said...

I wish the pictures of the monthly kit were better (close up) so we could see the the papers and other kit items better.

becky said...

still wondering if it is holding memberships from before the switch?? when i have tried to check out it tells me it does not know my account (from before) and when i click to get the membership of the project kit, it tells me i already have one (which i did before) but it does not tell me that for the papercrafting kit (which i also had before)...

Kathy said...

Just a tip for anyone in the UK getting the USPS error message....try selecting England from the country listing ( as opposed to UK ) I did and have successfully checked out with membership.
Yippee!! So looking forward to this kit. I think this is my favourite yet....I say that each month! Thanks Jenni and team for such inspiring kits!

tracyg said...

I think it looks great (no problem seeing it if you go to your internet explorer, not aol browser) and you are doing a wonderful job! :)