A little bit of help. . .
Patience is not my thing- it never has been. Particularly when it comes to scrapbook products! So, I VERY much understand the frustration some of you might be having who aren't seeing the site or who are experiencing errors. Again, most of the errors have to do with the site not populating in full yet (even if you see the home page). It has not be a full 24 hours yet since we flipped the switch and can take up to 3 days.
I will make this commitment- if you are unable to order what you would like by the time you get in (even if it is next week), I will get you want you want. That is how confident that I am in my quantities. So, send us a note at that time if you missed out on something you really wanted. Hopefully this will help as I know the frustration comes from just wanted the product (which by the way I am flattered about)!
We are doing what we can at the moment, but Ruth and I are not programmers (far from it!) and it is Saturday which makes it a little more difficult.
Here are a couple of things I have resolved that might be helpful:
- the login/my account link in the top right hand corner is not something you want to use right now. We are still refining that page. Some of you are going directly there to set up an account before trying to checkout (and it is a little glitchy). So, if you put items in your cart and checkout, you will be asked for the info. needed to set up the account there and you shouldn't have anymore problems.
- if you get a "can't calculate shipping error" this is coming from the USPS. They don't like something in your address and are unable to verify it. 99% of the time it is just do to a typo (but lets us know if it isn't and we will figure it out).